TERMS OF SERVICE

These Terms of Service (“Terms”) govern your access to and use of the Queens Cannabis Co. website, online store, and related services (collectively, the “Service”).

The website is operated by Queens Cannabis Co. (“Queens Cannabis Co.,” “Queens,” “we,” “us,” or “our”). By accessing or using our website, creating an account, placing an order, or purchasing products from us, you agree to be bound by these Terms, our Privacy Policy, and any other policies or terms referenced on our website.

These Terms apply to all users of the website, including customers, account holders, and visitors.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you must not access or use the website or our online services.

We may add new features, services, or functionality to our website from time to time. Any new features or services will also be subject to these Terms.

We may update these Terms from time to time by posting a revised version on our website. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

You must be at least 19 years of age to purchase cannabis products in British Columbia.

By accessing or using our website or purchasing our products, you represent and warrant that you are at least 19 years old and legally permitted to purchase cannabis in British Columbia.

We may require valid government-issued identification to verify your age and identity at any time, including when placing, picking up, or receiving an order.

We reserve the right to refuse or cancel an order or refuse service if you cannot provide satisfactory proof of age or identity, if the information provided is inaccurate, or where required to comply with applicable laws or regulations.

Our website and services are not intended for individuals under the legal age to purchase cannabis.

Queens Cannabis Co. operates as a licensed cannabis retailer in British Columbia. Cannabis products are subject to strict federal and provincial laws and regulations.

By using our website or purchasing our products, you agree to:

• Comply with all applicable federal, provincial, and local laws and regulations.
• Provide accurate and complete information when creating an account or placing an order.
• Provide valid identification when required for age or identity verification.
• Not purchase cannabis on behalf of or for an individual who is not legally permitted to purchase cannabis.
• Not resell, redistribute, or supply cannabis products in violation of applicable laws.
• Not attempt to transport cannabis products across international borders or otherwise transport cannabis contrary to applicable laws.
• Not use our website or services for any unlawful or unauthorized purpose.
• Follow all applicable laws regarding the possession, use, transportation, and storage of cannabis products.

We may refuse or cancel an order or restrict access to our services where we reasonably believe that doing so is necessary to comply with applicable law or regulatory requirements.

Certain features of our website may require you to create an account.

You agree to provide information that is accurate, current, and complete and to update your information when necessary.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account. You must notify us if you believe your account has been accessed or used without authorization.

You may not create an account using false information, impersonate another person, or create an account for someone else without authorization.

We reserve the right to suspend or terminate an account where we reasonably believe that the account has been used fraudulently, unlawfully, or in violation of these Terms.

We make reasonable efforts to ensure that product descriptions, images, pricing, availability, and other information displayed on our website are accurate and current.

However, errors, inaccuracies, or omissions may occasionally occur. Product information, pricing, promotions, and availability may change without notice.

Prices may vary by location and may differ between online and in-store purchases where permitted.

Product availability is subject to inventory levels, regulatory requirements, purchase limits, and other applicable restrictions. We reserve the right to:

• Limit quantities purchased by a customer, household, account, or order.
• Limit or refuse sales where required or permitted by law.
• Discontinue products or change product information or pricing.
• Correct pricing or product information errors.
• Cancel orders affected by errors or inaccurate information.

Product images are provided for general reference and may not always represent the exact packaging or appearance of the product you receive.

Submitting an order through our website constitutes a request to purchase products. An order is not considered accepted until it has been processed and confirmed by Queens Cannabis Co.

We reserve the right to refuse, cancel, or modify an order where permitted by law, including where:

• A product is unavailable.
• There is an error in the product description or price.
• Age or identity verification cannot be completed.
• The order exceeds applicable purchase or possession limits.
• We suspect fraud, unauthorized activity, or misuse of an account.
• The order does not comply with applicable cannabis laws or regulations.
• The requested pickup or delivery cannot be completed.
• There is an error or technical issue affecting the order.

If we cancel or modify an order after it has been placed, we will make reasonable efforts to notify you using the contact information provided with the order.

Payment must be completed using an approved payment method. Payment information may be processed through third-party payment providers.

You agree to provide accurate and current billing and contact information necessary to complete your transaction.

Unless otherwise stated in our applicable Return or Refund Policy, cannabis sales are final.

Where available, Queens Cannabis Co. may offer in-store pickup and delivery services.

Pickup and delivery availability, minimum order requirements, delivery fees, service areas, and delivery times may vary by location and may change without notice.

For pickup and delivery orders, valid government-issued identification may be required to verify that the person receiving the order is legally permitted to receive cannabis.

We may refuse to complete a pickup or delivery if:

• Valid identification and payment method cannot be provided or verified.
• The recipient does not meet the applicable age requirement.
• The recipient appears unable to legally receive the order.
• The delivery address is outside our service area.
• The order would violate applicable laws or regulations.
• There are reasonable concerns regarding fraud, unauthorized purchase, or diversion of cannabis.

The person receiving a delivery must meet all applicable legal requirements. We may not leave cannabis orders unattended or with an unauthorized person where doing so would violate applicable requirements.

Delivery times are estimates and are not guaranteed. Delays may occur due to traffic, weather, order volume, inventory, operational issues, or other circumstances beyond our reasonable control.

The content and materials available on our website, including text, product descriptions, graphics, photographs, logos, trademarks, designs, software, and other materials, are owned by Queens Cannabis Co. or used under license and are protected by applicable intellectual property laws.

You may access and use website content for your personal, non-commercial use.

You may not reproduce, copy, distribute, modify, publish, transmit, sell, or create derivative works from our website content without our prior written permission, except where permitted by law.

The Queens Cannabis Co. name, logos, branding, and other trademarks may not be used without our prior written consent.

You may not use our website or services:

• For any unlawful purpose.
• To violate any federal, provincial, or local law or regulation.
• To purchase cannabis for an unauthorized person or facilitate unlawful distribution.
• To provide false, misleading, or fraudulent information.
• To impersonate another person or entity.
• To interfere with or disrupt the operation or security of the website.
• To attempt to gain unauthorized access to our systems, accounts, or networks.
• To upload or transmit viruses, malware, or other harmful code.
• To collect or track the personal information of other users without authorization.
• To use automated systems to scrape, crawl, or collect website content without our permission.
• To interfere with security features or attempt to circumvent restrictions on the website.
• To reproduce, copy, resell, or exploit our website or services without our written permission.
• To engage in conduct that unlawfully restricts or interferes with another person's use of the website.
• To use the website to transmit content that is unlawful, threatening, defamatory, abusive, or otherwise prohibited by law.

We reserve the right to restrict or terminate access to our website or services if we reasonably believe that these Terms have been violated.

We make reasonable efforts to keep our website and services available and accurate, but we do not guarantee that the website will always be uninterrupted, timely, secure, or error-free.

The website and its content are provided on an “as is” and “as available” basis to the extent permitted by law.

We do not guarantee that:

• The website will always be available or operate without interruption.
• Website content will always be accurate, complete, or current.
• Errors will always be corrected immediately.
• The website will be free from viruses or other harmful components.
• Products displayed online will always be available for purchase.

Nothing in these Terms excludes or limits any warranty, condition, right, or remedy that cannot legally be excluded or limited under applicable law.

To the fullest extent permitted by applicable law, Queens Cannabis Co., its owners, directors, officers, employees, agents, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.

This may include, to the extent permitted by law, loss of data, loss of profits, loss of revenue, business interruption, or other indirect losses arising from your use of or inability to use the website or services.

Our total liability arising from a specific transaction or service will not exceed the amount you paid to Queens Cannabis Co. for the specific product or service giving rise to the claim, except where a greater amount is required by applicable law.

Nothing in these Terms limits liability where such limitation is prohibited by law.

To the fullest extent permitted by law, you agree to indemnify and hold harmless Queens Cannabis Co., its owners, directors, officers, employees, agents, contractors, suppliers, and service providers from claims, losses, damages, liabilities, and reasonable expenses arising from:

• Your violation of these Terms.
• Your violation of applicable laws or regulations.
• Your misuse of the website or services.
• Your unauthorized use of another person's account or information.
• Your violation of the rights of another person or entity.

This provision does not apply to the extent that the claim results from Queens Cannabis Co.'s own negligence, misconduct, or violation of applicable law.

These Terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada, without regard to conflict-of-law principles.

Any dispute arising from these Terms or your use of our website or services will be subject to the applicable courts and laws of British Columbia, unless applicable law requires otherwise.

Nothing in these Terms limits any rights or remedies available to you under applicable consumer protection or other mandatory legislation.

We may update, modify, or replace these Terms from time to time to reflect changes to our business, website, services, legal requirements, or regulatory obligations.

The most current version of these Terms will be posted on our website and will include an updated “Last Updated” date.

It is your responsibility to review these Terms periodically. Your continued use of our website or services after revised Terms have been posted constitutes acceptance of the updated Terms, to the extent permitted by law.

If a change materially affects your rights or obligations, we may provide additional notice where appropriate.

If you have questions about these Terms of Service, our website, an order, or our services, please contact Queens Cannabis Co. through our website contact form or by contacting one of our store locations.

For privacy-related questions or requests, please refer to our Privacy Policy for information on how to contact us regarding the collection, use, or disclosure of personal information.

Last Updated: September 30, 2026