Refund, Return, and Cancellation Policy

Overview

At Queens Cannabis Co., we strive to provide our customers with high-quality cannabis products and accessories. Customer satisfaction, safety, and compliance with applicable cannabis laws are our priorities.

Due to the nature of cannabis products and the legal and regulatory requirements governing cannabis sales in British Columbia, all cannabis sales are final unless the product is specifically eligible for return under this policy or a return, refund, or other resolution is required under applicable law.

This policy explains when a product may be returned and how to contact us if there is an issue with your purchase.

1. Eligible Returns

Some products may be eligible for return within 14 days of purchase, provided they meet the requirements of this policy.

Eligible products may include products that are:

Defective or faulty when purchased
Damaged before or during delivery
Incorrectly provided due to an error on our part
Subject to a manufacturer or regulatory recall
Otherwise eligible for a return or refund under applicable law

Cannabis products are not eligible for return simply because you changed your mind, no longer want the product, or are dissatisfied after opening or using it.

We do not offer exchanges. Where a return is approved, the applicable refund or other resolution will be determined based on the circumstances and applicable requirements.

We may require the original product, packaging, receipt, order confirmation, photos, or other information to assess a return request.

2. Defective or Damaged Products

Please inspect your purchase as soon as reasonably possible after receiving or collecting it.

If you believe a product is defective, damaged, tampered with, or otherwise has an issue, contact us within 14 days of purchase. We may request photos, product information, packaging, lot or batch information, proof of purchase, or other details to assess the issue.

If you believe a product may be defective or unsafe, discontinue use until the issue has been reviewed.

3. Manufacturer Warranties

Non-cannabis products, including certain accessories, may be covered by a manufacturer's warranty. Where applicable, we may refer you to the manufacturer or an authorized service provider.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

4. Order Cancellations

Online orders may be cancelled before they are fulfilled, subject to our ability to process the cancellation.

Once an order has been fulfilled, dispatched, or completed, cancellation may no longer be possible.

If we are unable to fulfill an order due to product availability, pricing errors, age or identification requirements, regulatory requirements, or another permitted reason, we may cancel the order and provide any applicable refund.

5. Pickup and Delivery Orders

For pickup orders, please inspect your order when collecting it.

For delivery orders, please inspect your order upon receipt. Contact us within 14 days of purchase if you receive an incorrect, damaged, defective, tampered with, or missing product.

We may require the original product and packaging to investigate the issue.

6. Non-Returnable Products

Unless otherwise required or permitted by law, the following are generally not eligible for return:

Opened or used cannabis products
Products returned solely because the customer changed their mind
Products damaged through misuse, improper storage, or circumstances outside our control
Products without reasonable proof of purchase
Products specifically identified as non-returnable

7. Proof of Purchase

Proof of purchase may include a receipt, email receipt, online order confirmation, or other transaction information that allows us to verify the purchase.

8. Reporting an Issue

Eligible return requests must generally be made within 14 days of purchase.

Issues involving damaged, incorrect, or missing products should be reported promptly after receiving or collecting the order. Defective products should be reported as soon as the issue is discovered.

Applicable statutory or regulatory time limits may also apply.

9. Refunds

Where a return is approved, refunds will generally be issued to the original payment method where possible and permitted.

Processing times may vary depending on the payment provider or financial institution.

10. Promotional Products

Products purchased as part of a sale or promotion are subject to this policy. A discounted or promotional product is not automatically eligible for return.

Products that are defective, recalled, or otherwise eligible for a remedy under applicable law will be addressed in accordance with the circumstances and applicable requirements.

11. Regulatory Compliance

Queens Cannabis Co. is a licensed cannabis retailer in British Columbia and must comply with applicable federal, provincial, and local laws and regulations.

Cannabis sale, possession, packaging, labelling, recall, inventory, and recordkeeping requirements may restrict when and how cannabis products can be returned.

12. Contact Us

If you believe you have received a product that may be eligible for return, please contact us through our website contact form or the Queens Cannabis Co. location where the purchase was made.

Please provide your receipt or order confirmation, purchase date, product information, and a description of the issue so we can review your request.

Last Updated: September 30, 2026