FAQ
How do I place an order?
Browse products, add to cart, and check out. You can choose pickup, delivery, or mail order at checkout.
Can I save items for later?
Create an account to save favorites and view your order history.
What are your delivery hours?
Delivery hours vary by location. Check the Delivery page for your area's schedule.
How long does delivery take?
Each delivery window is open for 2.5 hours.
Is there a minimum order?
Yes. Our minimum order varies depending on your delivery address. Enter your address during checkout to see the minimum order required for your location.
My order was cancelled, where’s my refund?
Your refund will be returned to the original payment method. Please allow 3–14 business days from the time the payment was processed for the refund to appear on your account. Processing times may vary depending on your bank or payment provider.
I won’t be home, can someone accept the order on my behalf?
No. Orders must be received by the person who placed the order and whose name appears on the order. At the time of delivery, we require two pieces of valid ID, the credit card used at purchase, and a signature from the customer.
I won’t be home, can you leave the package at the door or in the mailbox?
No. At the time of delivery, we require two pieces of valid physical ID, the credit card used at time of purchase, and a signature from the customer. We can reschedule the delivery if needed.
I paid online, why do you require my credit card at time of delivery?
For security, we require the physical credit card used to place the order to verify that the card is present and matches the payment used for the purchase. This helps us prevent unauthorized transactions and reduce the risk of online payment fraud.
Can I pay cash at time of delivery?
No. All orders must be paid for prior to leaving our store for delivery. Our delivery drivers do not accept or carry cash.
What are my payment options?
You may pay via credit card at check out or you can choose our Pay On Delivery/Pay By Phone option. This allows you to pay via credit card over the phone or by sending an e-transfer.
I don’t understand online ordering, is there an alternative?
You can call the location you wish to order from, or our main delivery line at 236-660-4811. Someone will be happy to take your order over the phone. You can pay via credit card over the phone or by e-transfer. We will get your information and arrange for your delivery or in-store pick up.
I placed my Pick-Up order at the wrong location, what do I do?
Call our main delivery line 236-660-4811 (or the location where you placed your order). We can cancel your order if needed and help you place it at the correct location.
I already placed my order, can I add additional items to my order?
Yes. Call the location you ordered from, or call our main delivery line: 236-660-4811. We can add items to your order and take payment over the phone or via e-transfer for the owing balance.
Is delivery discreet?
Yes.
I don’t have my physical ID but I have a photo of it. Is this valid?
No. You must have one piece of valid, physical government-issued photo ID stating your birth date, name, and photograph. You must also have a secondary piece of ID. This can be a debit/credit card, a student ID card, BC Care card etc. The second piece must include your printed name and include either your signature or photograph.
Both must be physical pieces of ID.
I missed my delivery, what do I do?
Give us a call us and we can reschedule your delivery for either the next delivery window or a time that works best for you and our driver.
Are all products tested?
Yes. Every product is third-party tested by a Health Canada–approved laboratory for potency and purity.
How do I choose the right strain?
Our staff can help you find the right product based on your goals. Visit a store or give us a call at your nearest location.
How do I reset my password?
Click "Forgot Password" on the login page and follow the emailed instructions.
Can I update my account information?
Yes, visit your Account page to update your profile, addresses, and preferences.
Still have questions?
Our team is here to help. Reach out and we'll get back to you within 24 hours.
